Systems are devoid of personality
by Guest Author
One of the toughest people to win over (when Im talking business andor systems of course), is my wife!
Id be the first to admit that I am not normally the most organised person in the world ... which according to her is why I need systems! And shes right! If it wasnt for the systems weve implemented our businesses would be a mess.
I think I have far too much personality to be a software engineer, but I guess that sets me apart in some ways :) So Im not perfect ... shoot me!
Systems should never be intended to replace the personality of your business ... should your business rely on personality that is. I know one of the biggest reasons we are consistently increasing our monthly turnover is because of our our personalities :) People like us ... because we like people! We find time to chat when we know there isnt time. We give people the time of day.
Personality is a great way to grow a business, but long term, personality fails. Systems provide the only long term solutions.
How often have you stopped dealing with a company because the person you used to deal with there and built a relationship with left, and now you feel like youre not important anymore.Be honest, you know what I mean! Youve experienced it yourself I know it.
People may love you and you may be the personality behind your business, but if you cannot instill that same attitude with your staff, then all you are doing is anchoring yourself to your business. And sure, like me you probably love what you do ... but it is important to make sure your businesss personality is not completely dependent on your presence.
The only way to do that Im afraid is ... set systems and procedures!!!! It may come naturally to you ... but it doesnt to everyone.
I think Im slowly winning my wife over :) Ill keep you posted on that front.